Refund policy

30-day returns. You have 30 days from delivery to ask for a return or refund.

Faulty, damaged or wrong item: email support@klutchvault.com within 30 days with your order number and a photo of the problem. We'll send a replacement or a full refund, whichever you prefer, and you won't need to send the item back. This doesn't affect your rights under Australian Consumer Law. You're entitled to a repair, replacement or refund for a major problem.

Change of mind: email us first and we'll send you return instructions and the return address. Don't post anything back without them. Items must be unused and in their original packaging. You pay the return postage, and we refund the item price once it arrives.

Hygiene items: opened grooming tools and items that touch food or skin can't be returned for change of mind. If they're faulty, they're still covered.

Refunds go back to your original payment method within 5 to 10 business days of approval.

Cancellations: email us within 12 hours of ordering and we'll cancel for a full refund. After that the order may already be on its way.